Frequently Asked Questions: COVID-19 Pandemic

Treatment Questions

I have a scheduled appointment, what should I do?If we have not already spoken to you to reschedule your appointment, please know we will reach out to you as soon as we are open to serve patients again. We do want to make sure you have no current issues or concerns with your appliance, so if you have any questions, please call our after-hours number.

What about my account? Do I owe you money for this month?This is a great question and understandable in these times. When we contract with you for your treatment, we estimate the time it will take to COMPLETE your smile and base your total treatment cost on that estimate. Just like car payments, the total cost of treatment is divided up over agreed time frame. In the unfortunate event that this virus service interruption causes your treatment time to be longer than stated, it will not cost you any additional amount for this delay.

How will this affect my treatment to have a large gap in between adjustments?Our patients are family to us and not seeing you for a few extra weeks will be challenging possible to prevent any delays in your completed smile transformation. Treatment should not be greatly altered by a few extra weeks. If you have any concerns, or even if you want to know if you can stop wearing a certain set of rubber bands or Invisalign trays, we can setup a video chat to discuss and advise accordingly.

What happens if I have a wire poking or something is causing me pain?No matter what is going on in the world, we never want our patients to be in any discomfort! Please keep this after-hours emergency number in your phone and text us if you have anything that is concerning you. We will make arrangements to care for any urgent needs that cannot be resolved on the phone (or via video chat).

What if I need more supplies or appliances?If you are in need of rubber bands, please email or text us so that we can mail some to you. If you need wax, it can be purchased at any drugstore (CVS/WALGREENS).If you are currently wearing Invisalign and reach the end of your set of trays, please email or text us to set up a video chat. Please also reach out if you lose or break an aligner or retainer so that we can advise accordingly.

How long will you be closed?This is an evolving situation and changing daily. We are following the guidelines as they come out from both the CDC and the State Health Department. Our number one priority is the health and wellbeing of our patients and our team. Please stay tuned for continued updates in the coming weeks via our social media, where we will do our best to keep you posted. We will be in touch to reschedule any missed appointments when we know our office will be reopening.